Refund policy

Return and Refund Policy

We accept return requests within 7 days of delivery.

To be eligible for a return, products must be unused, unopened, and in their original packaging. Please include your order number and contact us before sending anything back. Add your customer-service email or preferred contact method here before saving.

Opened consumable and aromatic products are not eligible for return, including opened teas, incense, sprays, perfume blends, and essential-oil roller products. Gift cards, sale items, and any other final-sale products are also non-returnable unless required by law.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, since we can’t guarantee receipt of returned items.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos. We’ll review the issue and, where appropriate, provide a replacement, refund, or return-shipping solution.

After we receive and inspect an approved return, we’ll issue the refund to the original payment method. Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged. Your payment provider may take additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws. Please review the policy for your location before publishing.